Gartner Schedule an Interaction

Gartner "Schedule an Interaction": An Easier Way to Schedule an Expert Call

Our new tool — "Schedule an Interaction" — makes it easier for you to arrange calls with our research experts. We've made the scheduling process more efficient and less time-consuming, so you get to speak to an expert sooner.

How it works

  1. If you want to speak to an expert, use the Contact Gartner hyperlink on gartner.com.
  2. Outline your topic and/or question that you need our assistance with.
  3. We'll identify the most suitable expert for your call.
  4. We'll then email you a hyperlink.
  5. Click on the link to access the tool.
  6. Use the Filter By Date function to choose the day you want to have the call.
  7. Use the left/right arrows to view available time slots.
  8. Click on your preferred time slot and confirm.
  9. We'll email you a calendar invitation and dial-in details for your call.

What you need to do first

For Schedule an Interaction to work most effectively, we need to know what time zone you're in. This allows us to offer the broadest array of slots that work for you, displayed in your local time.

The first time you use the tool, please select your time zone. Schedule an Interaction will save your time zone information as a default preference for use the next time you arrange a conference call with the tool. If you'd rather we didn't save it, simply uncheck the "Save time zone preference" checkbox.

Questions

Check the list of Frequently Asked Questions. If you can't find the answer you need, one of our client service associates will be glad to help.

To ask a question about an inquiry in progress or about our new process, please use the email address or phone number listed in the Schedule an Interaction email or contact us at one of the email addresses listed below. Please be sure to include the inquiry reference number, if applicable.

Frequently Asked Questions

I clicked on the hyperlink and nothing happened. What should I do?
If you are having technical difficulty, please visit Technical Support on gartner.com to request assistance. Please be sure to include the inquiry reference number.
I've accessed Schedule an Interaction, but none of the times offered work for me. What should I do?
Please contact us at the phone number or email address provided on the Schedule an Interaction landing page or in the scheduling email, and one of our client service associates will be glad to help. Please remember to include the inquiry reference number.
I've selected a time, but I haven't received a calendar invitation. What should I do?
Please contact us at the phone number or email address provided on the Schedule an Interaction landing page or in the scheduling email to get help. Please remember to include the inquiry reference number.
What should I do if I need to reschedule or cancel?
Please contact us at the phone number or email address provided on the Schedule an Interaction landing page or in the scheduling email, and one of our client service associates will assist you. Please remember to include the inquiry reference number.
How can I be sure I'm getting the expert I need?
We have a dedicated team that matches your question and topic to the appropriate expert. Our content specialists configure the Schedule an Interaction tool specifically for each conference call to ensure that we present only times for the expert or experts best suited to your topic.
How can I make sure that my call is with a specific expert?
Please contact us at the phone number or email address provided on the Schedule an Interaction landing page or in the scheduling email to request assistance from one of our client service associates. We will review the request to ensure that the specific expert covers the topic and then, if appropriate, reset the Schedule an Interaction tool so that you can select a convenient time for the call. Please remember to include the inquiry reference number.
I'm going to be outside my normal time zone for a particular call. What should I do?
At the top of the page, select a new time zone and uncheck "save time zone preference." Then click the Refresh button. This will query the expert calendars again and display available time slots in the new time zone. The next time you launch the Schedule an Interaction tool, it will default to your originally saved time zone preference.
Can my administrator schedule a call for me?
Yes, your administrator may launch the scheduling tool and select a time on your behalf. Note, however, that the Schedule an Interaction tool can be used only once per inquiry. If you need to make a change after confirming your preferred time, please contact us. If you wish to have your administrator regularly schedule on your behalf, please contact us at inquiry@gartner.com so that we can update our database.
I don't have my scheduling email or inquiry reference number handy. How can I contact Gartner for assistance with an inquiry that I'm in the process of scheduling?
Please email us at one of the addresses listed below and include as many details as possible, including the best way for us to contact you.
On what devices and browsers can I use Schedule an Interaction?
The scheduling tool is optimized for Google Chrome but works on most browsers, including Internet Explorer (8, 9 and 10), Firefox and Safari. It can also be used on most of the mobile devices that run iOS, Android or Windows 8. Gartner has not tested the tool on all mobile devices, so please feel free to report any issues that you encounter via Technical Support.